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October 12, 2004
SPL and SSM announce strategic co-operation to pursue Billing and Customer Care opportunities in the region
The SPL Customer Care & Billing Solution (SPL CC&B) will provide organisations with a richer, more advanced customer care and billing function to provide its consumers and businesses with a world-class utility service.
The focus for this joint initiative is to migrate organisation’s existing customer care and billing system into SPL CC&B. Typically today, various departments of an organisation use different IT systems to manage the life cycle of the consumer with the utility. This creates a number of fundamental internal operational inefficiencies. Moving all the existing billing, customer care, payment and debt management functions onto one platform will connect all departments, expand customer care, rationalise the billing process, improve productivity and reduce the total cost of ownership.
Additionally SPL’s CC&B has helped utilities around the world transition to an open deregulating market where customer care provides the consumer with easy access to his personal billing information whether it be via the internet, electronic billing or through the medium of the call centres.
In discussing SPL’s CC&B solution Mr Stelios Papageorgiou . , MD of SSM said: “.. we looked for an off-the-shelf world-class solution that could deliver rich functionality for less cost. Data Monitor’s recent report on Best practices for Utilities pointed out that SPL was a company well established within this market and is focused on delivering integrated ‘add-on’ functions as well as focusing upon cost reduction. This makes the SPL solution more suitable to this market than other alternatives. Additionally we wanted a company that has been around utilities for many years and will continue to do so. Data Monitor reaffirmed this believing that smaller players would not survive beyond the short-term horizon. SPL has an unrivalled track record in revolutionising former utility incumbents into innovative utility providers for State-owned organisations with the objective of being the most modern and customer-focused utility provider. SPL’s experience and technological leadership will ensure that our customers achieve this goal.”
About The SPL Customer Care & Billing Solution SPL CC&B is a proven product designed to evolve with clients’ business demands. Its comprehensive functional footprint withstands the tests of time, growth, and change while minimizing cost and risk. SPL CC&B helps optimise cash flow and increase collections. It scales from a few thousand to many millions of customers. Upgrades are quick and easy. And because of its modular architecture, utilities need to purchase only what they need, when they need it. Utilities that use SPL CC&B meet market windows and regulatory deadlines while enjoying a low total cost of ownership and a high return on investment.
About SPL SPL delivers the proven customer care, billing, outage and distribution management solutions that help utilities around the world achieve competitive advantage and excellence in business performance. SPL solutions are specifically designed for energy, water and service companies, providing a platform from which clients serve residential, commercial, and industrial customers in regulated and competitive markets, across multiple products. Working with systems-integration and technology partners around the world, SPL has an unparalleled record of implementation success.
About SSM SSM was formed in 1996 as an IT consultancy firm and expanded rapidly into the development and implementation of specialized systems. Today the company is established, in the Cyprus market, and it is among the leaders in the development and promotion of high quality software for the needs of the Cyprus Government, Utility Companies, Municipalities and large private companies. The company offers solutions in the area of customer care and billing systems. Through its various projects SSM is today among the leaders in the development of software in 4th generation tools with a lot of experience in the client/server and Internet environment.
For information please contact: Deborah Biscomb SPL +44 20 7851 6845 Email: deborah_biscomb@splwg.com
Stelios Papageorgiou SSM +357 22 34 00 84 Email: sp@ylatis.com.cy
December 15, 2004
Λαμβάνοντας υπ’ όψη τις αυξανόμενες ανάγκες μηχανογράφησης των Δήμων, λόγω της ένταξη μας στην Ευρωπαϊκή Ένωση, θα θέλαμε και θεωρούμε υποχρέωση μας, να σας ενημερώσουμε για τα νέα προϊόντα που έχουν αναπτυχθεί από την εταιρεία μας και έχουν άμεση σχέση με τις εργασίες των Δήμων.
Θα θέλαμε επίσης να αναφέρουμε ότι η εταιρεία επενδύει συνέχεια στο σύστημα μας με στόχο να βρίσκεται πάντα στην πρωτοπορία, γι’ αυτό και έχει ήδη αρχίσει ο προγραμματισμός νέας έκδοσης για το πρώτο εξάμηνο του 2005 που θα συμπεριλαμβάνει.
Θα θέλαμε να σας ενημερώσουμε ότι μέσα στα πλαίσια της συνεχούς αναβάθμισης των υπηρεσιών που παρέχουμε στους Δήμους, έχουμε ήδη πρωτοποριακά, βάλει σε εφαρμογή την εξόφληση των λογαριασμών του Δήμου Λευκωσίας στο διαδίκτυο. Ο Δήμος Λευκωσίας είναι ο πρώτος Δήμος που οι λογαριασμοί του εξοφλούνται μέσω των ιστοσελίδων των Τραπεζών και οι εισπράξεις του αποστέλλονται σε ηλεκτρονική μορφή, μηδενίζοντας έτσι τον χρόνο που χρειάζεται για να ενημερωθεί το σύστημα του Δήμου για τις εισπράξεις των Τραπεζών.
Έχει ήδη αρχίσει, από την 1η Δεκεμβρίου 2004 η εξόφληση από την ιστοσελίδα της Τράπεζας Κύπρου και την ερχόμενη βδομάδα ακολουθούν οι υπόλοιπες Τράπεζες.
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